RV Service Advisor: Customer Care & CSI Champion

Traveland RV Canada; Kelowna; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading RV dealership in Kelowna is seeking an External Service Advisor to engage with customers regarding recreational vehicle service needs. The ideal candidate will have strong communication skills, a commitment to customer service, and the ability to understand and articulate repair requirements. Experience is preferred but not mandatory. This position offers benefits such as RRSP matching and annual incentive trips.

Benefits

Canada Life Coverage

Staff Lunches

Annual Incentive Staff Trip to Mexico

RRSP Matching

Qualifications

• Experience in a service-related position is preferred, but not necessary.
• Must be a natural people-pleaser and a good listener.

Responsibilities

• Greet service department customers promptly and courteously.
• Listen to each customer and articulate repair needs to techs.
• Provide accurate estimates of repair/maintenance costs.
• Follow up on each repair and keep customers informed.

Skills

Excellent communication skills

Customer service orientation

Attention to detail

Ability to upsell

Education

High school diploma or equivalency

Job description

A leading RV dealership in Kelowna is seeking an External Service Advisor to engage with customers regarding recreational vehicle service needs. The ideal candidate will have strong communication skills, a commitment to customer service, and the ability to understand and articulate repair requirements. Experience is preferred but not mandatory. This position offers benefits such as RRSP matching and annual incentive trips.