Customer Service Representative - Kelowna

Keolis North America; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A transport service provider in Kelowna is seeking a part-time Customer Service Representative to assist travelers and ensure smooth journeys. You will greet customers, handle ticket transactions, and support bookings. Ideal candidates possess strong communication skills and a service-oriented attitude. This role offers approximately 20 hours of work per week, with flexible shifts.

Benefits

Discounted travel on luxury motorcoaches

Access to Employee Assistance Program (EAP)

Qualifications

• Flexible availability for weekend shifts is required.
• Quick learner with ability to work independently and as part of a team.
• Certified in First Aid is an asset.

Responsibilities

• Greet and assist customers in various ways.
• Book, change, and cancel ticket reservations.
• Process payments and handle transactions.

Skills

Strong verbal communication skills

Problem-solving abilities

Attention to detail

Friendly, service-first attitude

Reliability as a team player

Tools

Microsoft Office

Job description

Customer Service Representative (Part-Time)

516 Lawrence Avenue, Kelowna BC

Part-Time Opportunity | Average 20-hours a Week | Days, evenings, and weekend shifts | $18.00/hr

Overview

Step into a role that moves people—with EBus, every journey begins with you. Picture yourself as the welcoming smile a traveler sees before setting off to visit family, start a new chapter, or discover a new destination. As a customer service representative with EBus in Kelowna, you’ll be the friendly guide who answers questions and ensures every passenger’s journey is as smooth and stress-free as possible. You won’t just be behind a counter; you’ll be part of the moments that help people connect across BC and Alberta. At EBus, proudly part of the Keolis Canada family, we’re not just about moving people – we’re about creating travel experiences that feel easy and welcoming every step of the way.

What You’ll Do

• Greet and assist customers in person, over the phone, or online
• Book, change, and cancel ticket reservations
• Process payments and booking transactions
• Support customers with our online booking system
• Help with check-in, luggage storage, and boarding
• Answer inquiries with kindness and accuracy
• Keep the ticket office organized and stocked
• Perform light cleaning and basic administrative tasks

What We’re Looking For

• Flexible availability (Weekend availability required)
• Ability to work from either location is required
• A friendly, service-first attitude
• Strong verbal communication skills
• Solid problem-solving and decision-making abilities
• Quick learner with great attention to detail
• Proficient with Microsoft Office and comfortable using a computer
• Reliable team player who works well independently as well as with a team
• Employment is contingent upon receiving a favorable background check
• Certified in First Aid training is considered an asset
• Relevant job experience is considered an asset

What We Offer

• Approximately 20 hours per week
• $18.00 per/hour
• Shifts include 8:00 a.m. – 12:00 p.m., 12:00 p.m. – 8:00 p.m., and 4:00 p.m. – 8:00 p.m.
• Flexible schedule, ideal for someone seeking part-time hours
• Shifts vary—perfect if you like variety in your day
• Discounted travel on our luxury motorcoaches
• Access to an Employee Assistance Program (EAP) for wellness and support

About Keolis

Keolis provides mobility to over 3.4B passengers a year in 15 countries, operating every mode from commuter trains and automated metros to shared bicycles. The almost 1,857 employees of Keolis Canada operate light rail vehicles, urban buses, intercity coaches and airport shuttles. For over 12M passengers a year, they make reaching their destination a safe, reliable and pleasant experience.