Customer Services Representative

Natural Purity; Ottawa; On-site; CAD 85,000 - 95,000; Full time

Job summary

A leader in environmental home solutions is seeking a full-time Customer Service Representative in Ottawa. In this role, you will conduct in-home environmental assessments, educate customers, and build lasting relationships. No prior experience is needed as comprehensive training will be provided. Enjoy a competitive annual salary of $85,000 to $95,000 without weekend work, fostering a balanced lifestyle.

Benefits

Paid training

Generous bonuses and incentives

Opportunities for advancement

Qualifications

• Must have a reliable vehicle for travel to customer appointments.
• Must have a polished and professional appearance.
• Willingness to learn and motivated to succeed.

Responsibilities

• Conduct in-home environmental testing.
• Educate customers with informative presentations.
• Develop ongoing relationships with customers.

Skills

Customer service skills

Positive attitude

Communication skills

Job description

Overview

Join the Natural Purity Team as a Customer Service Representative – Full-Time, No Weekends. Natural Purity, a recognized leader in environmental home solutions, is expanding its team in the Greater Ottawa Area. We are hiring enthusiastic Customer Services Representatives who are passionate about helping homeowners improve their overall home environment.

Responsibilities

• Conduct in-home environmental testing to assess possible contaminants.
• Educate customers with engaging and informative in-home presentations, walking them through customized solutions that meet their household’s needs.
• Recommend and explain a variety of product packages, tailored to each home’s requirements.
• Evaluate installation needs on-site and estimate associated costs.
• Develop strong, ongoing relationships with both new and existing customers.
• Respond to incoming sales leads and schedule appointments with qualified, pre-screened clients.
• Participate in follow-up programs to ensure customer satisfaction and generate referral business.
• Communicate your weekly schedule and lead progress with the National Sales Manager.
• Collaborate with internal departments to coordinate installations and ensure exceptional service delivery.
• Maintain a professional image and represent Natural Purity with integrity.

What We Offer

• No experience needed – full paid training provided by certified trainers.
• No cold calling or pressure-selling – all appointments are pre-booked and vetted for quality.
• No quotas and no weekend work – enjoy a balanced lifestyle with a five-day workweek (Monday to Friday).
• Highly competitive compensation – $85,000 to $95,000 annually, paid weekly.
• Generous bonuses, incentives, and benefits package.
• Opportunities for advancement across several departments including customer service, sales, service, and management roles.
• A positive, supportive work environment with a team that celebrates success.
• Some team members are earning six figures – your potential is unlimited.

Qualifications

• A reliable vehicle for travel to customer appointments (mandatory).
• A polished, professional appearance and a positive, team-oriented attitude.
• Full-time residency in Canada – must be located in the Greater Ottawa Area.
• A willingness to learn and the motivation to succeed.

Important Notes

• This is NOT a remote/work-from-home position.
• Please do not apply if you do not have access to a personal vehicle.

Ready to grow with us? We’re also hiring in several departments. If you’re interested in service, management, or sales roles, submit your resume and a brief cover letter. Let us know how you’d like to make a difference at Natural Purity!