Customer Care Representative à Canada

Find out why our AMAZING employees love working for the City of Port Coquitlam!

Affectionately known as PoCo we are an award-winning values-based organization made up of a diverse and dedicated team of people who care deeply about the community they serve.

This is customer service and reception work performed within the Citys Recreation Department. An incumbent performs front line customer service including but not limited to providing information to the public program registration bookings sales and promotional assistance. They will also process payments including but not limited to collecting revenues for program registrations admissions pass sales and other revenues. The work is performed in accordance with clearly defined policies and procedures and is evaluated by a supervisor on the basis of accuracy and quality of customer service provided to the public.

• Receives payments by cash cheque or credit card made in person or by mail for a variety of accounts and services; makes change; and issues receipts. Process payments (cash cheque credit card) issues receipts and prepares bank deposits.
• Responds to inquiries and provides factual information and assistance to the public in person by phone and online.
• Registers customers in programs maintains records and reconciles cash reports and bank deposits.
• Represents the City and the Department in a positive professional and customer friendly manner.
• Performs a variety of clerical duties including data entry filing and collecting statistical data.
• Maintains the work area and promotional displays organized and in a professional manner.
• Performs duties related to overall facility safety procedures i.e. Floor Warden Missing Person.
• Performs related work as required.

• Completion of Grade 12 plus relevant customer service training and experience including cash handling and point-of-sale systems.
• Current Standard First Aid with CPR Level C and Automated External Defibrillator (AED) certification.
• Knowledge of recreation programs registration procedures and departmental policies.
• Strong customer service communication and conflict resolution skills.
• Ability to receive payments make change issue and balance receipts and account summaries.
• Ability to maintain confidentiality and manage sensitive information.
• Sound computer skills and familiarity with a variety of software applications related to the work performed including Microsoft Outlook Word and Excel.
• Ability to work independently or as part of a team in a fast-paced environment with a customer service focused manner.
• Ability to work evenings weekends and Statutory Holidays.

• Our organization is the ideal size for you to make a difference and have an impact
• We care deeply about our community
• We have a strong learning culture and want our people to grow and succeed
• An hourly starting wage of $26.42 (2025 rate of pay)
• We are a living wage employer

Qualified individuals are encouraged to apply online by October 27 2025 at quoting competition number 25-126c .

The City wishes to thank all applicants for their interest and advise that only those to be interviewed will be contacted.

To be considered for this position all certifications and licenses need to be uploaded with your resume and cover letter.

The City of Port Coquitlam will conduct a criminal record check.

Key Skills

Advertising Management,Cost Accounting,Integration,Legal Operations,Entry Level Finance

Employment Type: Gig

Experience: years

Vacancy: 1