Employee Relations Manager

Amazon; Pitt Meadows; On-site; CAD 119,000 - 200,000; Full time

Job summary

An international fulfillment company is seeking an ER Manager in Metro Vancouver. The role focuses on employee relations, involving crisis management, project leadership, and data analysis. Candidates should have 7+ years in labor relations and a strong background in managing large teams. The position offers competitive compensation and a comprehensive benefits package.

Benefits

Medical benefits

Equity opportunities

Sign-on bonuses

Qualifications

• 7+ years of experience in employee relations, labor relations, or labor/employment law.
• Experience supporting large hourly workforces.
• Successful record of creating and executing programs at scale.

Responsibilities

• Identify trends, gaps, and challenges in employee relations.
• Manage crisis-oriented partner issues efficiently.
• Own large-scale projects improving partner experience.
• Analyze data to develop narratives and recommendations.
• Produce high-quality written communications effectively.
• Build relationships with stakeholders to share information.

Skills

Employee and labor relations expertise

Analytical skills

Communication skills

Project management

Problem-solving skills

Education

Advanced degree or JD in labor/employee relations

Tools

MS Word

PowerPoint

Excel

Google Docs

Google Sheets

Job description

The North American Employee Relations (ER) team supports Field Operations organizations across fulfillment and logistics business lanes. The central objective of our team is to ensure treatment of employees that is fair, respectful, and consistent with our framework of our core business values and objectives.

To support that objective, this position’s responsibilities fall into proactive and reactive categories.

We are seeking an ER Manager with a demonstrated ability to collaborate with and influence field operations managers, human resources, and contractors; to analyze multiple levels of employee and partner feedback to identify risks and gaps; to create, audit, and sustain positive workplace relations programs; and to design and conduct positive workplace relations training that drives best practices. The Manager will also work reactively on crisis-oriented situations that typically can only be successfully addressed under severe time constraints.

The individual will work reactively on employee relations issues that may arise at a single station, within a specific geographic region, or network-wide. Balancing time between projects and crisis-response is a critical component for success in the position.

The Employee Relations Manager will possess employee and labor relations expertise, excellent judgment, and highly-developed analytical, interpersonal, and communication skills. The Manager will be comfortable both presenting to senior leaders and communicating with frontline employees. The successful Manager will be a strong project manager, capable of independently owning large-scale, network-wide projects. The Manager will quickly become an important "source of truth" regarding whether the organization is meeting its core values and principles.

Key job responsibilities

• Detect and Mitigate Risks: Apply employee and labor relations expertise to successfully identify trends, gaps, and challenges; execute solution-focused strategies and programs to mitigate risks.
• Crisis Management: Work reactively on crisis-oriented partner issues under time limitations while exercising excellent judgment.
• Project Management: Independently own large-scale, network-wide projects delivered on time that improve frontline partner experience.
• Analyze and Interpret Data: Exercise strong analytical skills using data and anecdotes to develop persuasive narratives and recommendations; define and measure success of programs.
• Communicate Effectively: Rapidly produce high-quality written communications that concisely analyze problems and recommend solutions; design and deliver highly-engaging training sessions.
• Collaborate: Build constructive relationships with critical stakeholders to share information and influence change.
• Problem Solve: Work independently with minimal supervision, in ambiguous situations, and persevere over internal and external barriers to drive resolutions.
• Work at Scale: Launch and manage sustainable mechanisms for entire networks.

Basic Qualifications

• Experience using data and metrics to measure impact and determine improvements.
• Knowledge of MS Word, PowerPoint, Excel, Google docs and sheets.
• 7+ years of relevant experience in employee relations, labor relations, or labor/employment law with emphasis on labor and employee relations.
• Experience supporting large hourly workforces highly desired.
• Successful record of creating, improving and executing programs at scale.

Preferred Qualifications

• Experience handling ambiguous or undefined challenges through strong problem solving abilities.
• Speak, write, and read fluently in English.
• Advanced degree, JD, or other specialized training in labor/employee relations.
• Experience building and launching programs that measurably impact positive engagement.
• Works well in a fast-paced environment, flexible, able to change direction quickly and manage projects through ambiguity and constant change.
• Excellent organizational skills and attention to detail, able to juggle and prioritize multiple tasks simultaneously while delivering on commitments.
• Strong communication skills in written and verbal form; extensive public speaking, training, and/or leadership communication skills.
• Ability to handle confidential information and elevate issues when appropriate.

The base salary for this position ranges from $85,700/year up to $143,100/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.