Customer Service Representative (CSR)

Pure Lifestyle Inc.; Burnaby; On-site; CAD 35,000 - 45,000; Full time

Job summary

A consulting sales and marketing firm is seeking a self-starter entry-level Customer Service Representative in Metro Vancouver to assist with strategic marketing campaigns. The ideal candidate will communicate with customers, manage product inquiries, and maintain customer accounts. A high school diploma and some experience in customer service or sales are preferred. The firm offers a dynamic environment with opportunities for growth.

Qualifications

• 1-2 years of experience in a customer service or sales role is highly recommended.
• A driven mindset with an impeccable work ethic.
• A positive and professional demeanor while working with customers.

Responsibilities

• Engage in communication with customers directly.
• Be an expert on all product knowledge and educate customers.
• Research target markets to identify and engage with customers.

Skills

Excellent communication skills

Time management

Customer service experience

Sales knowledge

Education

High school diploma or equivalent

Job description

We are a telecommunication-based consulting sales and marketing firm.

We help our client’s popular, household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.

We are looking for a self-starter entry-level Customer Service Representative (CSR) to assist with our firm's strategic and productive marketing and sales campaigns.

Our next Customer Service Representative (CSR) will be responsible for adequately executing our marketing and sales directives and being the brand’s face and voice.

In addition, we expect our new and energetic Customer Service Representative (CSR) to build quality relationships with new clientele, maintain existing customer accounts, and assist in the increase of overall quarterly and annual production of new sales and customer acquisitions.

Responsibilities

• Engage in communication with customers directly.
• Be an expert on all product knowledge and educate customers on their product inquiries.
• Research target markets to identify and engage with new and existing customers to bolster the sales pipeline.
• Communicate the features and benefits of specific products/services based on individualized needs.
• Overturn objections as necessary throughout the sales process and answer questions as they arise.
• Respond in a prompt, effective, and professional manner to all account inquiries.
• Attend regular product training sessions with other CSRs and upper-level management.

Desired Skills for Success

• A high school diploma or equivalent is required.
• 1‑2 years of experience in a customer service or sales role is highly recommended.
• Excellent communication skills, both verbal and nonverbal.
• A tenacity and desire for growth and knowledge.
• A driven mindset with impeccable time management skills and a superior work ethic.
• A positive and professional demeanor while working with other CSRs and customers.