•Bilingual Customer Service Representative (Banking) - HLX, NS

Recrute Action; Halifax; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking Bilingual Customer Service Representatives for a hybrid role in Halifax. Candidates must be fluent in English and French, possess strong customer service skills, and have experience in a contact center environment. This full-time position offers an hourly salary of $26.27 and includes structured training to support expertise in Canadian retirement products.

Benefits

Hourly salary of $26.27

4-month contract with potential for permanent employment

Structured training

Qualifications

• 1+ year of experience in a contact center environment.
• Ability to manage multiple tasks in a fast-paced environment.
• Excellent verbal and written communication skills.

Responsibilities

• Handle complex customer service requests accurately.
• Provide clear information regarding Canadian retirement products.
• Respond to inquiries via phone and email.

Skills

Customer service skills

Analytical and problem-solving skills

Attention to detail

Bilingual in English and French

Education

Post-secondary education with industry certification

Job description

Overview

Start Date: December 15, 2025

Number of Positions: 40

Bilingual Customer Service Representative (Banking)

Fluently bilingual customer service professionals are needed for a high-volume contact center role in the insurance and retirement services industry. This hybrid position offers structured training, a collaborative environment, and the opportunity to build expertise in Canadian retirement products while supporting clients nationwide.

What is in it for you

• Hourly salary of $26.27.
• 4-month contract with the potential for permanent employment.
• Full-time position : 37.50 hours per week.
• Rotating shifts between 9 am to 9 pm AST.
• Hybrid work : 3 office days, from Tuesday to Thursday.
• Industry : Insurance and Canadian Retirement Services.

Responsibilities

• Handle complex customer service requests accurately and efficiently at the first point of contact.
• Provide clear, complete information regarding Canadian retirement and investment products.
• Support clients in completing necessary forms and policy requirements.
• Use multiple administrative systems to address inquiries within service standards.
• Respond professionally to inquiries via phone and email.
• Identify client concerns or recurring issues and recommend process improvements.
• Recommend resolutions within defined guidelines and initiate exceptions when necessary.
• Maintain confidentiality and ensure protection of personally identifiable information.
• Support fraud prevention and risk mitigation efforts, including account takeover issues.
• Stay current on products, policies, and procedures to provide accurate service.
• Meet performance expectations for productivity, accuracy, and service excellence.
• Participate in team collaboration and contribute to a positive customer service culture.
• Process client transactions as required.

What you will need to succeed

• Post-secondary education with industry certification preferred, or equivalent work experience.
• 1+ year of experience in a contact center environment.
• Customer service skills with a focus on client satisfaction and issue resolution.
• Ability to build and maintain positive relationships with customers.
• Strong analytical and problem-solving skills.
• Attention to detail and high level of accuracy.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Comfortable working independently or collaboratively in a team setting.
• Ability to adapt to evolving client needs and business processes.
• Bilingual in English and French to support clients in both languages.
• Excellent verbal and written communication skills.

Why Recruit Action?

Recruit Action (agency permit : AP-2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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