Business jobs in United Kingdom

Job Summary

The Senior Manager, HR Management & Program Delivery plays a pivotal leadership role in executing the people strategy for employees and people managers. As a trusted advisor and partner to the business, this role provides expert guidance on all aspects of Human Resources, ensuring alignment with organizational goals and values. The incumbent leads the delivery of enterprise-wide HR programs, and ensures proper employee management, adherence to HR processes, and general HR guidance and coaching to the business.

Main Responsibilities

Advisory Support Oversight

• Oversee advisory support and coaching provided by the Experts, HR Management & Program Delivery to employees and people managers on various matters, ensuring fairness, consistency, and compliance
• Provide guidance to the Experts, HR Management & Program Delivery on complex or escalated employee issues, including conflict resolution, and lead resolution of sensitive or high-impact cases when applicable
• Create and manage the governance framework to ensure high-quality service delivery and promote consistency and alignment by sharing best practices among the team
• Oversee the development, maintenance and implementation of continuous improvement tools or processes based on feedback / changing needs of employees and people managers and coach team members on new approaches
• Monitor HR metrics and KPIs based on questions coming from employees and people managers to inform decision-making and identify trends or risks
• Serve as a key liaison with the Business HR team and HR CoEs to share insights on trends or risks identified and action plans to address them

HR Program Delivery

Priority Alignment & Governance

Team Management

Working Conditions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. Due to the nature of the role, the incumbent must be able to meet tight deadlines, handle pressure and manage stress. The role requires minimal travel (~15%) to various CN properties.

Requirements

Experience

Human Resources

Education / Certification / Designation

Competencies