puestos de Assistant Manager en Canadá

Join us in Montréal as a Technical Support Team Lead (m/f/d) and take charge of a skilled team within a fast-paced global 24/7 operation. If you’re passionate about delivering top-notch customer service, driving team success, and solving technical challenges, this full-time role is made for you. Step up, lead with impact, and grow your career with us!

• You manage the Technical Support team in Canada, forming part of a global 24/7 operation.
• You ensure availability and excellent levels of customer service throughout the team.
• You supervise the day-to-day operations and keep a close look at team KPIs.
• You invest into the individual development of the Technical Support team members, identifying career paths for key players and the need for further training where necessary.
• You oversee high temperature tickets and incidents and pro-actively step in when necessary, involving the right audience while maintaining close contact with high level partners.
• You are in regular liaison with other areas of the business (Software Development, Account Management, Pre-sales and R&D) to ensure that issues are dealt with in a timely fashion.

• You have a technical Degree (BAC/DEC) in a technology discipline and/or an equivalent combination of education and more than 2 years of experience in leading a support team in a multi-site organization.
• You are familiar with SMTP, email systems (e.g. Exchange, Exim, Postfix), Linux/Unix and Scripting (e.g. Bash, Python).
• You have a general understanding of the TCP/IP stack.
• You can manage the workload of a team based on priority.
• You have solid trouble shooting skills and a rational approach to problem solving, especially in unknown situations.
• You have the ability to work under pressure and you are committed to delivering results that will benefit customer support recognition.
• You are able to take initiative while also being an excellent team player.
• As the ideal candidate you will gain strong leadership in the department by adding a positive attitude and creating a motivated atmosphere.
• You have excellent communication skills.
• You are fluent in French and English, both written and verbal. Any other language is a plus.
• You are highly motivated, customer oriented and an organized people manager.

• Free space for innovation and independent action in a fast-growing international company.
• Personal and professional development opportunities.
• Short decision paths and flat hierarchies in an open work atmosphere.
• Home-Office Option and flexible working hours.
• Additional Sick Leave & Public Holidays.
• Collective Insurance Plan.
• Way to Work Goodie.
• Be-Active Bonus – we’ll keep you healthy with an allowance to your membership in fitness and sports clubs.
• Temporary Employee Exchange Program – we provide the ability for you to work at our global office locations and explore the world (e.g. Malta, Madrid, Berlin, Washington D.C.).
• Team events and regular global update meetings.

Hornetsecurity is a leading global provider of next-generation cloud-based security, compliance, backup, and security awareness solutions that help companies and organisations of all sizes around the world. Its flagship product, 365 Total Protection, is the most comprehensive cloud security solution for Microsoft 365 on the market. Driven by innovation and cybersecurity excellence, Hornetsecurity is building a safer digital future and sustainable security cultures with its award-winning portfolio. Hornetsecurity operates in more than 120 countries through its international distribution network of 12,000+ channel partners and MSPs. Its premium services are used by more than 125,000 customers.