Service Operations Supervisor Job Details | Endress+Hauser

Endress+Hauser; Burlington; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A global leader in measurement instrumentation is seeking a Service Operations Supervisor in Burlington, Canada. The role involves leading a customer support team, ensuring operational excellence, and fostering collaboration among team members. The ideal candidate should have supervisory experience and a college diploma in a relevant field. This position offers opportunities for continuous learning and hybrid work arrangements.

Benefits

Flexible working hours

Hybrid remote work opportunities

Fitness centre

Comprehensive company pension scheme

Continuous learning opportunities

Qualifications

• 2-3 years of proven supervisory, management, or leadership experience.
• Experience in a technical or fast-paced role is desired.

Responsibilities

• Lead and manage performance of the customer support team.
• Interface with cross-functional work teams including sales and product management.
• Ensure operational excellence for high customer satisfaction.

Skills

Leadership

Problem-solving

Teamwork

Education

College Diploma or post-secondary in Instrumentation

Job description

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

Endress+Hauser Canada was founded on May 1st, 1990. The company's main office is in Burlington, Ontario and additional offices are in Montreal, Quebec, Calgary & Edmonton, Alberta. Our Channel Partners and Authorized Service Partners provide coverage and support across Canada.

We are looking for a Service Operations Supervisor to join our Group. As a Service Operations Supervisor, you lead all aspects of the customer support team's Field Service Coordination, to work with the team to meet and exceed customer expectations.

What is the role about?

Are you a natural leader?Your role involves guiding a team of service professionals, inspiring excellence and fostering collaboration.

Join us in this dynamic role where your leadership, problem-solving prowess, and passion for excellence will elevate our service team to new heights!

Which tasks will you perform?

• Build effective team through managing performance of direct reports; set clear performance goals, have frequent performance conversations to review progress on action plans, provide ongoing feedback and regular one on one sessions.

• Interface with cross functional work teams including, sales, service and product management

• Develop and mentor direct reports in becoming strong brand ambassadors while maintaining industry leading quality of technical deliverables.

• Ensure operational excellence in all areas to ensure high levels of customer satisfaction

• Identify Define and Implement Continuous improvement opportunities.

• Develop, implement, and audit Process to help achieve company goals and objectives.

• Ability to lead and resolve high level sales and service issues relating to the customer support team

• Promote team work between all employees, representatives and other processes.

• Monitor Key Performance Indicators (KPI’s) and make improvements

• Engage in Service business and budget planning

• Any other duties as assigned

What do we expect from you?

• College Diploma or post-secondary required (in Instrumentation would be an asset) or equivalent

• Experience in a technical or fast paced role is desired

• 2-3 years of proven supervisory, management or leadership experience

What can you expect from us?

• We are a family-owned, highly committed company with a sustainable vision.
• We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning.
• We prioritize Work-Life Balance, offering flexible working hours and hybrid remote work opportunities to support our employees in maintaining a healthy balance.
• We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices.
• We provide On-Site Amenities such as our fitness centre, multi faith room and wellness room.
• We ensure our employees work in State-of-the-Art Facilities equipped with ergonomic workstations to enhance productivity and comfort.
• We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness.
• We encourage Continuous Learning through language courses offered to our employees, promoting personal and professional development within our organization.

How do you apply?

To apply we kindly ask you to upload your documents on our career page. Applications sent to us by E-Mail can unfortunately not be considered due to Data Privacy Considerations.

Agencies, HR service providers, or similar entities are kindly requested to refrain from unsolicited submission of profiles and inquiries regarding potential collaboration. Any unsolicited applications will be disregarded and deleted without further consideration. We appreciate your understanding.

Endress+Hauser Canada is an Equal Opportunity Employer and does not allow discrimination or harassment of any kind. All applicants and employees will be considered without attention to race, creed, ethnic origin, sex, age, sexual orientation, disability, family status or any other status protected in Canada. Decisions will be made based on business needs and qualifications for the role. If you require reasonable accommodations during the interview process, please let us know.