A vacation home management company is seeking responsible and skilled individuals to provide remote guest support in English while working the night shift. Responsibilities include addressing guest inquiries, identifying needs, and coordinating with the operations team. Candidates must demonstrate advanced English proficiency and strong communication skills. The role offers a base salary of R$2.000.00 and requires availability for evening and weekend shifts.
Qualificações
Mandatory advanced English proficiency.
Intermediate computer skills necessary.
Must be proactive and committed to duties.
Responsabilidades
Provide guest support in English via chat and phone.
Identify and filter guest needs efficiently.
Task creation and communication with operations team.
Conhecimentos
Advanced English proficiency
Intermediate computer skills
Strong communication skills
Proactivity
Multitasking skills
Descrição da oferta de emprego
REMOTE POSITION – ADVANCED ENGLISH REQUIRED!
If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.
Responsibilities
Guest support in English (Chat / Phone)
Identify and filter guest needs
Create tasks and communicate concerns / damages to the operations team
Process and register issued charges
Monitor additional services requested / paid
Schedule additional services according to guest requests
Monitor the Customer Service channel of booking platforms
Requirements
Advanced English proficiency (mandatory)
Intermediate computer skills
Proactivity and commitment
Agility, strong communication, and multitasking skills
Availability to work evenings, weekends, and holidays (shift-based)
Schedule
6:00 PM to 2:20 AM – 1-hour break
Schedule may vary by 1 hour during U.S. daylight saving time adjustments.
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.