Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

An American vacation home management company seeks skilled individuals for a remote position in Brazil. Responsibilities include providing guest support in English and managing various tasks related to guest services. Candidates must demonstrate advanced English proficiency and have strong communication skills. This position requires availability for evening, weekend, and holiday shifts. The role offers a base salary of R$2.000, with daily work and a flexible schedule, making it suitable for committed individuals.

Qualificações

• Must have advanced English proficiency for communication.
• Intermediate computer skills are essential.
• Proactivity and commitment are mandatory.

Responsabilidades

• Provide guest support in English through chat and phone.
• Identify and filter guest needs efficiently.
• Create tasks and communicate concerns to the operations team.
• Process and register issued charges accurately.
• Monitor additional services requested by guests.
• Schedule additional services based on guest requests.

Conhecimentos

Advanced English proficiency

Proactivity

Strong communication

Multitasking skills

Intermediate computer skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)