Auxiliar De Atendimento Bilíngue (Noturno)

American Star Vacation Homes; Teletrabalho; BRL 20.000 - 80.000; Tempo integral

Resumo da oferta

A vacation home management company is seeking individuals to provide guest support remotely from Brazil. Responsibilities include assisting clients in English, processing charges, and coordinating additional services. Candidates must have advanced English skills, intermediate computer proficiency, and a proactive attitude. The shift is from 6:00 PM to 2:20 AM, with a competitive salary of R$2.000,00. This role requires a commitment to customer service and flexibility with scheduling.

Qualificações

• Must have advanced English proficiency to interact with guests.
• Intermediate computer skills required for processing charges and communication.
• Proactive and committed to guest satisfaction.

Responsabilidades

• Provide guest support via chat and phone.
• Identify and filter guest needs effectively.
• Communicate concerns about properties to the operations team.
• Process and register issued charges.
• Monitor additional guest-requested services.
• Schedule services based on guest requests.

Conhecimentos

Advanced English proficiency

Intermediate computer skills

Strong communication skills

Proactivity and commitment

Multitasking skills

Descrição da oferta de emprego

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

• Guest support in English (Chat / Phone)
• Identify and filter guest needs
• Create tasks and communicate concerns / damages to the operations team
• Process and register issued charges
• Monitor additional services requested / paid
• Schedule additional services according to guest requests
• Monitor the Customer Service channel of booking platforms

Requirements

• Advanced English proficiency (mandatory)
• Intermediate computer skills
• Proactivity and commitment
• Agility, strong communication, and multitasking skills
• Availability to work evenings, weekends, and holidays (shift-based)

Schedule

6 : 00 PM to 2 : 20 AM – 1-hour break

Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

Base salary : R$2.000.00

Work schedule

• One day off per week (on alternate weekend day)
• Daily work
• Night shift

Language

• English (Required)