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Front Desk Supervisor - VIP & Groups Lead
Résumé du poste
A luxury hotel brand is seeking a Front Office Supervisor in Dubai to oversee reception operations, ensuring top-notch guest services aligned with high standards. The ideal candidate will have 1-2 years in a similar role, operational knowledge of front desk processes, and familiarity with hotel technology such as Opera. Success in this role involves motivating staff and effectively handling guest inquiries and complaints.
Qualifications
- 1 to 2 years of experience in a receptionist position.
- Preferably in an international five-star hotel.
Responsabilités
- Supervise front desk operations during check-ins and check-outs.
- Train new employees on reception duties.
- Handle guest complaints and ensure satisfaction.
- Coordinate with departments for guest requirements.
- Maintain records of guest interactions and complaints.
Connaissances
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.