Restaurant Supervisor jobs in France

Job Description

We are currently seeking passionate and dynamic guest-focused Front Office professionals who pride themselves on delivering exceptional customer service and providing creative solutions to our guests.

As a Team Leader - Guest Services, you will be responsible for providing professional, customer-focused service to our guests, ensuring their stay is memorable. Your key responsibilities will include:

1. Extending personal service and attention to all guests, with particular emphasis on Club Rotana and VIP Guests.
2. Preparing and coordinating the distribution of guest amenities, welcome letters, and fruit setups for VIPs and long-stay guests.
3. Maintaining up-to-date knowledge of the hotel and local services, providing information, responding to guest queries, and promoting inter-hotel sales and in-house facilities.
4. Maintaining and updating guest profiles through the Opera system.
5. Reviewing and preparing next-day arrival reports for VIPs and guests with special status, highlighting these to management for necessary actions.
6. Blocking rooms according to guest expectations, using guest history, and coordinating with related departments to accommodate special requirements.
7. Making courtesy calls and completing the daily call log as per established guidelines.

Skills, Education, Qualifications & Experience

You should have a degree in hospitality or a related field, with previous experience in a Front Office department within a hotel. Fluency in both written and spoken English, excellent personal presentation, and problem-solving skills are essential. Knowledge of Opera is highly regarded. You should be computer literate.

Knowledge & Competencies

The ideal candidate will be experienced in Guest Relations and Executive Club operations, with excellent presentation and communication skills, and a high level of customer care. You should be proactive, charismatic, approachable, and able to work well under pressure in a fast-paced environment. Being a team player who thrives in a multicultural setting is essential. Additional competencies include:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People and Operations
• Understanding Differences
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results

Additional Details

• Role Level: Associate
• Work Type: Full-Time
• Country: United Arab Emirates
• City: Abu Dhabi
• Company Website: [URL not provided]
• Industry: Hotels, Hospitality
• Departments: Chefs, F&B, Front Desk

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