Remote jobs in United Arab Emirates

• Manage and supervise all tasks of his/her staff to ensure guests receive prompt cordial attention and personal recognition
• Assist the Room Divison Manager in all aspects of his/her duties
• Ensure repeat guests and other VIPs receive special attention and recognition
• Control room availability room types accuracy of room count and rate categories
• Maximize occupancy revenue & average rate while maintaining high service standards
• Liaise with Housekeeping Department to ensure room image is maintained and the Room Ready on Arrival policy is adhered to
• Liaise closely with Housekeepingto ensure special guest needs amenities and other roomrelated requests are met
• Be aware of credit policies and procedures and liaise closely with the Finance Department to ensure that credit procedures are properly carried out
• Know system recovery procedures
• Interpret computer reports and compile relevant statistics for front office
• Approve upgrades and special amenities in absence of manager
• Maintain interdepartmental relationships to ensure seamless customer service
• Inspect frequently for cleanliness and orderliness of the lobby reception and cashiers desk and on a random basis VIP rooms prior to arrival
• Prepare efficient work and vacation schedule for Front Office Staff taking into consideration project occupancy and forecasts and any large group movements
• Maintain appropriate staff standards of conduct dress hygiene uniforms appearance
• Work with Finance in the preparation and management of the departments budget
• Adhere to OH&S policies and procedures and ensure all direct reports do the same

Qualifications :

PERSONAL ATTRIBUTES

• Degree from School for Tourism & Hotel Management
• Good organisational skills
• Good level of engagement with residents
• Ability to manage a multicultural workforce
• Excellent leadership & communication skills
• Display high levels of integrity dedication and support for continuous improvement
• Flexible management style to meet the challenges of a changing work environment
• Good knowledge of the entire Front Office Operations
• Must be a selfstarter coach & mentor who can motivate the Team to perform their best
• Knowledge of Opera Property Management System preferred

Remote Work :

No

Employment Type :

Fulltime