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A Housekeeping Attendant will support all Housekeeping and Laundry operations by addressing guest requests, analyzing each request, and delegating tasks among team members to ensure efficient and timely service, thereby providing an exceptional experience for our Guests.

What will I be doing?

As a Housekeeping Attendant, you will support the Housekeeping and Laundry teams by delegating daily activities within the hotel. Your key responsibilities will include:

• Maintaining high operational standards in Housekeeping and Laundry, aligned with hotel brand standards
• Monitoring the appearance, standards, and performance of team members, emphasizing training and teamwork
• Providing excellent guest service
• Managing room availability and release for guest service in coordination with Floor Housekeeping Supervision
• Controlling department operations, including employee scheduling, master keys, incident logging, and linen and uniform management
• Checking guest information in CRM daily to meet their preferences and requests timely
• Requesting flowers for special occasions and providing embroidery for special linen items
• Managing Lost and Found, donations, and uniform cleaning or repair
• Coordinating document and personnel movement within the department and managing laundry linen releases and guest laundry services
• Handling monthly laundry expense reports and provisions
• Replacing Laundry Attendants during absences

Desired Candidate Profile

What are we looking for?

A Hilton Housekeeping Attendant represents our commitment to guest satisfaction and teamwork. To succeed, you should possess:

• Strong planning and organizational skills
• Good oral and written communication skills
• Previous laundry experience
• Excellent interpersonal skills
• Intermediate proficiency in computer applications, including Microsoft Office
• A dedication to high customer service standards
• Excellent cleanliness standards

Additional advantageous qualities include:

• Ability to work effectively in a team
• Exceptional attention to detail

What will it be like to work for Hilton?

Hilton is a leading global hospitality company, offering a range of accommodations from luxury hotels to extended-stay suites. We have been providing exceptional service for over a century, dedicated to creating memorable guest experiences worldwide. Our team members are at the heart of this mission, embodying our vision to fill the earth with the light and warmth of hospitality.

Company Industry

• Hotels
• Hospitality

Department / Functional Area

• Housekeeping
• Laundry

Keywords

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