Luxury Front Office Leader — Elevate Guest Experience

AccorHotel; Fujairah City; On-site; AED 120,000 - 150,000; Full time

Job summary

A luxury hospitality brand in Fujairah is seeking a skilled Front Office Manager to oversee front office operations. This role demands strong leadership, exceptional customer service skills, and a solid understanding of hospitality standards. The ideal candidate will have experience managing a team in a luxury environment and will be responsible for ensuring exceptional guest experiences. Full-time position with no remote work available.

Qualifications

• Proven experience as a Front Office Manager in luxury hospitality.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Advanced problem-solving and decision-making skills.
• Solid understanding of luxury hospitality standards.
• Financial management and budgeting expertise.

Responsibilities

• Manage and supervise front office operations including reception and concierge.
• Ensure high standards of customer service and guest satisfaction.
• Develop strategies to improve operational efficiency.
• Train and motivate front office staff.
• Oversee guest check-in/out processes.
• Handle guest complaints professionally.
• Manage department budgets and performance.
• Collaborate with other departments for seamless experiences.
• Ensure compliance with safety and security protocols.

Skills

Leadership

Customer Service

Communication

Problem-solving

Organizational Skills

Education

Bachelor's degree in Hospitality Management

Tools

Property Management Systems (PMS)

Microsoft Office

Job description

A luxury hospitality brand in Fujairah is seeking a skilled Front Office Manager to oversee front office operations. This role demands strong leadership, exceptional customer service skills, and a solid understanding of hospitality standards. The ideal candidate will have experience managing a team in a luxury environment and will be responsible for ensuring exceptional guest experiences. Full-time position with no remote work available.