Remote à France

Our client, a chemical supplier in the UAE, is currently seeking an experienced IT Support Executive to join their team. The responsibilities include, but are not limited to:

1. Hardware & Infrastructure Support

• Install, configure, and maintain laptops, desktops, monitors, printers, servers, cameras, access control devices, and Wi-Fi access points.
• Conduct regular preventive maintenance to ensure proper functioning of all IT hardware.
• Provide first-level support and troubleshooting for hardware-related issues.

• Manage user accounts, licenses, and permissions in Microsoft 365 (Exchange, SharePoint, Teams, OneDrive).
• Support email and collaboration tools including Teams, Outlook, and SharePoint Online.
• Handle onboarding laptop setups, including imaging, application installations, and account configurations.

• Monitor and support internet and internal network connectivity.
• Coordinate with service providers such as Du or Etisalat for telecom and internet services, including installation, troubleshooting, and upgrades.

• Act as the first point of contact for IT issues within the Dubai office.
• Log, track, and resolve incidents and service requests using ManageEngine ticketing system.
• Provide remote support for offsite employees and escalate issues as needed.

• Maintain an up-to-date inventory of IT hardware and software.
• Document system configurations, incidents, and resolutions.
• Ensure all IT equipment is tagged and records are regularly updated.

• Ensure secure disposal and data wiping of retired IT equipment.
• Maintain physical security of IT infrastructure, such as server room access.
• Train staff on basic IT procedures and best practices.

Requirements:

• Bachelor's degree in IT, Computer Science, or a related field.
• At least 3 years of IT support experience in a corporate environment.
• Strong hands-on experience with hardware (laptops, printers, access devices, etc.).
• Proficiency in Office 365 administration, including Exchange, Teams, SharePoint, and OneDrive.
• Experience with ManageEngine or similar ITSM tools.
• Familiarity with networking fundamentals (LAN, Wi-Fi, VPN).

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Disclaimer: Black Pearl will never ask for money or any charges from candidates. If you receive such requests, please contact our office or message us through our website.