Officer â Customer Service

Jobs For Humanity; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prominent customer service company in Dubai is seeking a Customer Service Representative to manage client enquiries effectively. You will focus on maintaining high customer satisfaction by resolving issues and providing necessary confirmations regarding insurance coverage. Ideal candidates will have a university degree and 1-2 years of experience in customer service or tele sales. Full-time employment with no remote work offered.

Qualifications

• 1-2 years of experience in customer service or tele sales.
• No insurance experience required.
• Must be computer literate.

Responsibilities

• Respond to all client enquiries regarding eligibility and policy details.
• Communicate with clients and business partners about insurance cover.
• Achieve and exceed productivity and quality standards.
• Maintain accurate client records.

Skills

Networking

Negotiation

Communication

Team player

Attention to details

Customer Focus

Education

University Degree, preferably bilingual

Tools

MS Office

Job description

Maintain high levels of customer satisfaction by dealing with member/client enquiries in an effective and timely
manner.
To offer the highest possible level of service to all our clients thereby assisting in retaining existing business
and improving our persistency levels by maintaining excellent productivity and accuracy.

MAIN FUNCTIONS AND RESPONSIBILITIES

• Respond to all client enquiries relating to eligibility plan benefit coverage claims status policy terms and conditions and strive for first call resolution.
• Communicate regularly with clients and our business partners regarding the insurance cover and related claims.
• Provide payment confirmation or clarifications as required to clients.
• Achieve / exceed set productivity and quality standards.
• Interface effectively with internal colleagues and staff to resolve client issues.
• Maintain accurate records and files as required.
• Identify potential process improvements and make recommendations to Team Leader or Senior Officer.
• Adhere to the contents of the Operating Procedures Manual (OPM) and the Companys overall internal procedures and policies.
• Nil E&Os.
• Miscellaneous tasks within the scope of work as assigned by the direct manager.

Qualifications :

• Behavioral Skills: Networking; Negotiation; Communication; Team player; Attention to details; Customer Focus
• Education/Certifications: University Degree preferably bilingual
• Practical/Technical Experience: Graduate or experience of 1 or 2 years in customer service or tele sales No insurance experience required
• Computer Skills: MS Office Computer Literate

Remote Work :

No

Employment Type :

Fulltime