Project Support Specialist jobs in United Arab Emirates

Job summary

A dynamic company in customer service is seeking a bilingual Customer Service Agent fluent in Mandarin Chinese and English. In this role, you'll handle customer communications across phone, email, and chat, ensuring a smooth experience for international customers. You should possess excellent communication skills and a passion for assisting others. The position requires prior experience in customer service and the ability to problem-solve effectively while collaborating with internal teams.

Qualifications

• Proficiency in Mandarin Chinese and English (spoken and written) is mandatory.
• Previous experience in customer service support or call center is preferred.
• Ability to work in a fast-paced multicultural environment.

Responsibilities

• Handle inbound and outbound customer communications via phone, email and chat in both Chinese and English.
• Provide accurate, timely and professional responses to customer inquiries.
• Collaborate with internal teams to improve customer satisfaction.