Technical Support Specialist - Remote Systems

Fugro; Dubai; Remote; AED 120,000 - 200,000; Full time

Job summary

A global Geo-data specialist in Dubai is seeking a Technical Support Specialist to provide technical support, troubleshoot issues, and manage remote operations. Candidates should possess a Bachelor's degree in IT and 3-8 years of relevant experience. This role focuses on enhancing remote connectivity and communication solutions. Join a diverse team to contribute to innovative projects in a positive work environment.

Qualifications

• 3-8 years of experience in technical support, preferably in autonomous or remote operations.
• Strong technical knowledge of autonomous systems and related technologies.
• Knowledge of applicable codes, guidelines, and standards.

Responsibilities

• Provide technical support and troubleshooting for hardware and software issues.
• Implement and support remote video streaming capabilities on the USV and other vessels.
• Collaborate with the Technical Manager to ensure continuous operation of the ROC.

Skills

Technical support

Problem-solving

Networking competency

Adaptability to new software

Education

Bachelor's degree in IT, Computer Science, or a related field

Tools

Relevant software used in autonomous operations

Job description

Job Description

Who we are

Do you want to join our Geo-data revolution Fugros global reach and unique know-how will put the world at your fingertips. Our love of exploration and technical expertise help us to provide our clients with invaluable insights. We source and make sense of the most relevant Geo-data for their needs so they can design build and operate their assets more safely sustainably and efficiently. But were always looking for new talent to take the next step with us. For bright minds who enjoy meaningful work and want to push our pioneering spirit further. For individuals who can take the initiative but work well within a team.

We are looking to recruit an experienced Technical Support Specialist to join our Remote Systems team based in Dubai UAE. In this role you will play an integral part to the organisation providing technical support troubleshooting hardware and software issues and ensuring the smooth operation of the Remote Operations Centre (ROC). The daily delivery focus shall cover remote connectivity and technical communication solutions by effectively managing and coordinating. The role carries a comprehensive understanding of the ROCs technical build and functions to resolve problems and contribute to implementing and supporting remote services such as the video streaming capabilities on Uncrewed Surface Vessels (USV) and other vessels. This role significantly contributes to the advancement of our remote operations capabilities. The role shall demonstrate excellent problem-solving skills networking competency and an ability to adapt quickly to new software and technologies plus carry a strong change management mindset for new system implementation requirements

Key Responsibilities

Technical Support

• Provide technical support and troubleshooting for hardware and software issues within the ROC.
• Implement and support remote video streaming capabilities on the USV and other vessels.
• Demonstrate excellent problem-solving skills networking competency and ability to adapt quickly to new software and technologies.

Project Implementation

• Assist in implementing and managing technical projects within the ROC.
• Collaborate with the Technical Manager - Remote Systems and other relevant team members to ensure the continuous operation of the ROC.
• Participate in regular technical audits and ensures compliance with all applicable regulations and standards.

Training & Documentation

• Provide user training and create user guides and other documentation as needed. Keep up to date with the latest technologies and best practices applicable to the ROC.

QHSSE

• Ensure that all onshore and offshore activities are carried out with the highest regard to the health and safety of all involved to the protection of the environment and prevention of pollution.
• Show and apply genuine management commitment and exemplary leadership to deepen and strengthen our safety culture with a specific focus on ensuring new developments drive down HSSE risk.
• Ensure that all staff involved in implementation and pilots continuously apply the Fugro values complying with the Code of Conduct and adhering to the Fugro Live Saving Rules by securing a healthy and safe working environment.

Legal

• Always to comply with (inter)national legislation flag state requirements accepted industry standards Company decrees and contracts. Keep up to date with latest developments.

Efficient & Effective Delivery

• Ensure the timely and efficient resolution of technical issues to minimise downtime and maintain the high productivity of the ROC.
• Actively monitor system performance and take proactive steps to optimise functionality and efficiency.
• Collaborate effectively with all ROC stakeholders ensuring open communication and quick response times.
• Contribute to improving the ROCs operations continuously by suggesting and implementing innovative solutions and best practices.

What Skills & Experience Will You Have

• Bachelors degree in IT Computer Science or a related field
• Minimum of 3-8 years of experience in technical support preferably in autonomous or remote operations with and a demonstrated ability to adapt quickly to new software and technologies.
• Strong technical knowledge of autonomous systems and related technologies.
• Proficiency in relevant software and tools used in autonomous operations.
• Knowledge of applicable codes guidelines and standards.

What we offer

Fugro provides a positive work environment as well as projects that will satisfy the most curious minds. We also offer great opportunities to stretch and develop yourself. By giving you the freedom to grow faster we think youll be able to do what you do best better. Which should help us to find fresh ways to get to know the earth better. We encourage you to be yourself at Fugro. So bring your energy and enthusiasm your keen eye and can-do attitude. But bring your questions and opinions too. Because to be the worlds leading Geo-data specialist we need the strength in depth that comes from a diverse driven team.

Our view on diversity equity and inclusion

At Fugro our people are our superpower. Their variety of viewpoints experiences knowledge and talents give us collective strength. Distinctive beliefs and diverse backgrounds are therefore welcome but discrimination harassment inappropriate behaviour and unfair treatment are not. Everybody is to be well-supported and treated fairly. And everyone must be valued and have their voice heard. Crucially we believe that getting this right brings a sense of belonging of safety and acceptance that makes us feel more connected to Fugros purpose together create a safe and liveable world and to each other.

Disclaimer for recruitment agencies

Fugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.

Required Experience

Unclear Seniority