Head of Customer Support — Build a 5-Star Experience

Mailscale; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A dynamic email marketing solutions provider in Dubai is seeking a talented customer support leader. You will be responsible for leading and managing a support team while developing and improving key strategies. The ideal candidate should have a strong customer service passion, excellent communication, and leadership skills. The role offers opportunities for growth in a forward-thinking environment with a flexible work setup.

Benefits

Leadership opportunities

Career growth

Dynamic work environment

Flexible work setup

Qualifications

• Proven experience in customer support or similar roles.
• Ability to see and solve problems effectively.
• Excellent communication and leadership abilities.

Responsibilities

• Lead, hire, and manage a support team.
• Develop, implement, and improve support strategies and KPIs.
• Maintain and improve support documentation and processes.

Skills

Proactive mindset

Strong communication skills

Leadership

Empathy for customer service

Job description

A dynamic email marketing solutions provider in Dubai is seeking a talented customer support leader. You will be responsible for leading and managing a support team while developing and improving key strategies. The ideal candidate should have a strong customer service passion, excellent communication, and leadership skills. The role offers opportunities for growth in a forward-thinking environment with a flexible work setup.