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Technical Support Specialist
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Technical Support Specialist
Job summary
A leading marketing management firm in Dubai is seeking candidates for a support role. Responsibilities include providing technical support and troubleshooting assistance for software products, documenting interactions, and keeping updated with software features. Ideal candidates will have excellent communication skills and a customer-oriented mindset, along with strong problem-solving abilities. The role offers a collaborative work environment and opportunities for professional growth.
Benefits
Qualifications
- Previous experience with software products is a plus.
- Experience with helpdesk or ticketing systems is an advantage.
Responsibilities
- Provide technical support and troubleshooting assistance to customers via chat.
- Diagnose and resolve software-related technical issues.
- Document customer interactions and solutions in the support system.
Skills
- Provide technical support and troubleshooting assistance to customers via chat
- Diagnose and resolve software-related technical issues
- Escalate complex problems to internal teams when necessary
- Document customer interactions, technical problems, and solutions in the support system
- Stay updated with the latest software updates, patches, and new features
- Perform routine testing in both test and production environments to ensure software reliability
- Assist in creating and updating internal knowledge base articles and user guides
- Excellent communication skills and customer-oriented mindset
- Strong technical thinking and problem-solving abilities
- Previous experience with software products is a plus
- Good command of English – written and spoken
- Experience with helpdesk or ticketing systems is an advantage
- A collaborative and supportive work environment
- Opportunities for professional growth and development
- Initial and ongoing training
- Competitive compensation package
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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