Remote Customer Support Specialist – First-Contact Expert

Pulse Media; Remote; AED 128,000 - 184,000; Full time

Job summary

A leading media company is looking for a Customer Support Representative to provide exceptional service to customers in a fully remote position. You will engage with clients through various communication channels, resolving issues and ensuring satisfaction. Strong communication and problem-solving skills are essential, along with the ability to work independently. Join a supportive team committed to growth and skill development, offering competitive compensation and a flexible schedule.

Benefits

Competitive compensation

Opportunities for growth and skill development

Supportive remote team environment

Qualifications

• High school diploma or equivalent, college degree is a plus.
• Previous customer service or support experience preferred.
• Strong written and verbal communication skills.

Responsibilities

• Respond to customer inquiries via email, chat, and/or phone.
• Resolve customer issues, complaints, and questions effectively.
• Document customer interactions and resolutions in internal systems.

Skills

Customer Service

Communication Skills

Problem-Solving

Time Management

Education

High school diploma or equivalent

Tools

CRM systems

Job description

A leading media company is looking for a Customer Support Representative to provide exceptional service to customers in a fully remote position. You will engage with clients through various communication channels, resolving issues and ensuring satisfaction. Strong communication and problem-solving skills are essential, along with the ability to work independently. Join a supportive team committed to growth and skill development, offering competitive compensation and a flexible schedule.