Technical Support Specialist

Dormakaba; Dubai; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading security technology company is seeking a Technical Support & Commissioning Engineer based in the UAE. The role involves commissioning Access Control Systems projects and providing 2nd-level technical support to partners and customers. Candidates should have a diploma in Electronics or a related Bachelor's degree, along with 3 years of relevant technical service experience. Strong communication, analytical skills, and the ability to deliver training are essential for success in this position.

Qualifications

• 3 years experience in technical service commissioning or troubleshooting in Extra Low Voltage (ELV) solutions.
• Knowledge of IT systems networking and databases.
• Training delivery experience is a plus.

Responsibilities

• Commission ACS projects across the MEA Region.
• Provide technical support and troubleshooting in line with SLAs.
• Develop and conduct technical training courses for partners and customers.
• Support R&D pilots product release testing.
• Prepare and submit regular checkpoint reports.

Skills

Technical support

Troubleshooting

Communication skills

Analytical skills

Problem-solving skills

Education

Diploma in Electronics

Bachelor's in Electrical/Electronics/IT

Tools

Microsoft SQL

Oracle

Job description

Overview

We are looking for a Technical Support & Commissioning Engineer to join our regional team based in the UAE. The role focuses on commissioning Access Control Systems (ACS) projects providing 2nd-level technical support to partners and customers and delivering operator and technical trainings.

Key Responsibilities

• Commission ACS projects across the MEA Region.
• Provide technical support and troubleshooting in line with SLAs and warranty coverages.
• Develop and conduct technical training course for partners and customers.
• Support R&D pilots product release testing and share knowledge internally.
• Prepare and submit regular checkpoint reports.

Candidate profile

• Diploma in Electronics (Bachelors in Electrical/Electronics/IT preferred).
• 3 years experience in technical service commissioning or troubleshooting in Extra Low Voltage (ELV) solutions.
• Knowledge of IT systems networking and databases (Microsoft SQL/Oracle).
• Strong communication analytical and problem-solving skills.
• Training delivery experience is an advantage.

Required Experience

IC