Global Technical Support Specialist GSOC (24/7)

Sicuro Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global security solutions provider is looking for a Technical Support Specialist Associate in Dubai to deliver adaptive technical support to clients. This role involves troubleshooting hardware and software issues, enhancing client relationships through effective communication, and maintaining technical systems. The ideal candidate has a relevant technical education, excellent problem-solving skills, and the ability to thrive in a fast-paced environment. Join this team to work with diverse technologies and solve unique challenges worldwide.

Qualifications

• Experience providing technical support in a customer-facing role.
• Proficiency with technology tools and learning new systems.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Troubleshoot hardware and software issues across platforms.
• Deliver personalized technical support via various channels.
• Monitor and maintain GPS tracking and communication systems.

Skills

Technical problem-solving

Excellent communication skills

Adaptability

Analytical thinking

Customer service experience

Education

Technical background in computer science or IT

Tools

AI tools

Python

HTML/CSS

Job description

A global security solutions provider is looking for a Technical Support Specialist Associate in Dubai to deliver adaptive technical support to clients. This role involves troubleshooting hardware and software issues, enhancing client relationships through effective communication, and maintaining technical systems. The ideal candidate has a relevant technical education, excellent problem-solving skills, and the ability to thrive in a fast-paced environment. Join this team to work with diverse technologies and solve unique challenges worldwide.