Associate Technology Support Specialist

About EY-Parthenon; Abu Dhabi; On-site; AED 100,000 - 120,000; Full time

Job summary

A global technology firm seeks an On-site Technology Support Specialist in Abu Dhabi to provide essential support in a fast-paced environment. The role includes facilitating hardware and software installation, resolving end-user technology issues, and proactively addressing potential problems. Ideal candidates should possess strong analytical and communication skills and ideally hold a bachelor's degree. Embrace this opportunity to join a diverse team focused on building a better working world.

Benefits

Flexible work environment

Diverse and inclusive culture

Career development opportunities

Qualifications

• Strong analytical skills to resolve end-user incidents escalated from the service desk.
• Excellent communication and time management skills.
• Approximately 2-4 years of experience in end-user technology support.

Responsibilities

• Facilitate deployment and configuration of firm hardware and software.
• Assist with repairs of end-user hardware.
• Provide after-hours support for escalated issues.

Skills

Analytical skills

Time management

Customer service mindset

Communication skills

Education

Bachelor's degree or equivalent experience

Tools

Hardware and software technologies

Job description

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

The opportunity

As part of Enterprise Technology the On-site Technology Support Specialist (Associate) plays a vital role in enabling EYs people to work efficiently and securely every day by delivering fit-for-purpose technological support services. The role involves providing on-site support across hardware software and end-user technology in a fast-paced environment while effectively prioritizing tasks and working across multiple technologies.

At EY we are committed to developing local talent and this opportunity particularly welcomes UAE Nationals who are looking to build a long-term career within a globally connected technology environment.

Your key responsibilities

• Facilitate and support the deployment installation configuration and testing of firm hardware and software.
• Support provisioning and deprovisioning processes including onboarding new hires and collecting hardware from separating employees.
• Assist with or coordinate repairs of end-user hardware and reinstall software as required to resolve incidents.
• Resolve incidents related to firm-standard hardware software and mobile technologies while identifying trends to prevent future issues.
• Provide after-hours support for escalated issues under minimal supervision.
• Perform asset management activities including procurement inventory tracking and distribution in line with EY policies.
• Support off-site technology needs for firm-sponsored meetings events office moves and relocations.
• Act as remote hands for other EY Technology teams such as Telecommunications and Hosting.
• Maintain a strong understanding of EY Technology services to proactively address end-user needs.
• Anticipate and resolve technology issues that may impact productivity across the firm.

Skills and attributes for success

• Strong analytical skills to resolve end-user incidents escalated from the service desk or raised through walk-up support.
• Ability to prioritize incidents and clearly communicate timelines and expectations to end users.
• Excellent communication interpersonal organizational and time management skills.
• Strong customer service mindset and ability to work effectively with diverse stakeholders.
• Approximately 24 years of experience in end-user technology support.

Ideally youll also

• Hold a Bachelors degree or equivalent practical experience.
• Be comfortable working with a range of hardware and software technologies in a dynamic environment.
• Have experience supporting office moves technology deployments or large user groups.

What we look for

Were looking for service-oriented professionals who are proactive reliable and able to work independently while collaborating closely with team members. Youre adaptable solutions-focused and committed to delivering a high-quality technology experience for end users.

What we offer you

At EY well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.

Are you ready to shape your future with confidence Apply today.

To help create the best experience during the recruitment process please describe any disability-related adjustments or accommodations you may need.

EY Building a better working world

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.

Required Experience:

IC