Remote Customer Support Specialist – First-Contact Expert

Pulse Media; Remote; AED 120,000 - 200,000; Full time

Job summary

A remote support company is seeking a Customer Support Representative to provide timely and friendly support. In this role, you'll handle customer inquiries via email, chat, and phone, ensuring a positive experience. Qualifications include a high school diploma, communication skills, and previous customer service experience. This fully remote position offers competitive compensation and growth opportunities within a supportive team environment.

Benefits

Competitive compensation

Opportunities for growth and skill development

Supportive remote team environment

Qualifications

• Previous customer service or support experience preferred.
• Comfortable using support tools and multitasking.
• Ability to work independently in a remote environment.

Responsibilities

• Respond to customer inquiries via email, chat, and phone.
• Resolve issues, complaints, and questions with accuracy.
• Document customer interactions and escalate complex issues.

Skills

Strong written and verbal communication skills

Problem-solving skills

Ability to multitask and manage time

Education

High school diploma or equivalent

College degree

Tools

Ticketing systems

CRM systems

Job description

A remote support company is seeking a Customer Support Representative to provide timely and friendly support. In this role, you'll handle customer inquiries via email, chat, and phone, ensuring a positive experience. Qualifications include a high school diploma, communication skills, and previous customer service experience. This fully remote position offers competitive compensation and growth opportunities within a supportive team environment.