Arabic-speaking Technical Support Specialist

Technogym USA United States; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading fitness solutions company is seeking a Technical Call Center Specialist in Dubai. This role involves managing customer issues and ensuring satisfaction through professional expertise. Responsibilities include troubleshooting technical issues, overseeing parts orders, and maintaining service quality. Ideal candidates will have 1-2 years of experience in customer service, strong communication skills, and familiarity with CRM systems. Join a team that values diversity and offers a vibrant work culture.

Qualifications

• 1-2 years experience in a call center environment or in a customer service support role.
• Familiarity with CRM systems.

Responsibilities

• Guarantee timely resolution of problems reported by clients via telephone or email.
• Handle support requests and transfer parts orders to the back office.
• Act as the first line for troubleshooting and timely escalation.

Skills

Strong phone and verbal communication skills

Active listening skills

Knowledge of customer service practices and principles

Ability to multi-task

Set priorities and manage time effectively

Tools

CRM systems

Job description

A leading fitness solutions company is seeking a Technical Call Center Specialist in Dubai. This role involves managing customer issues and ensuring satisfaction through professional expertise. Responsibilities include troubleshooting technical issues, overseeing parts orders, and maintaining service quality. Ideal candidates will have 1-2 years of experience in customer service, strong communication skills, and familiarity with CRM systems. Join a team that values diversity and offers a vibrant work culture.