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Bilingual Project Manager – Contact Center (EN/AR) Dubai
Job summary
A recruitment agency seeks a Project Manager (Bilingual English & Arabic) in Dubai. The ideal candidate will have at least 15 years of experience managing complex projects in contact centre environments. Responsibilities include overseeing the unified contact centre project, managing stakeholder relationships, and ensuring best-in-class customer service. Candidates should have a Bachelor’s degree and strong analytical skills. This is a full-time on-site role with multiple benefits, including medical insurance and vacation tickets.
Benefits
Qualifications
- Minimum of 15 years experience managing complex projects in contact centre or customer service environments.
- Project Management Professional (PMP) certification or similar is a plus.
- Fluency in Arabic and English is required.
- Project Management Professional (PMP) certification is a plus.
- Proficient in both Arabic and English.
Responsibilities
- Support the unified contact centre project to achieve quantitative and qualitative objectives.
- Manage relationship with project stakeholders and provide reviews and updates.
- Monitor implementation plan and transition services for the contact centre.
- Ensure quality standards in customer service.
- Maintain comprehensive project documentation.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.