Bilingual Project Manager – Contact Center (EN/AR) Dubai

Ultimate HR Solutions; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment agency seeks a Project Manager (Bilingual English & Arabic) in Dubai. The ideal candidate will have at least 15 years of experience managing complex projects in contact centre environments. Responsibilities include overseeing the unified contact centre project, managing stakeholder relationships, and ensuring best-in-class customer service. Candidates should have a Bachelor’s degree and strong analytical skills. This is a full-time on-site role with multiple benefits, including medical insurance and vacation tickets.

Benefits

Visa or Work Permit

Medical insurance yearly

Vacation ticket

End of service benefit (gratuity)

Qualifications

• Minimum of 15 years experience managing complex projects in contact centre or customer service environments.
• Project Management Professional (PMP) certification or similar is a plus.
• Fluency in Arabic and English is required.
• Project Management Professional (PMP) certification is a plus.
• Proficient in both Arabic and English.

Responsibilities

• Support the unified contact centre project to achieve quantitative and qualitative objectives.
• Manage relationship with project stakeholders and provide reviews and updates.
• Monitor implementation plan and transition services for the contact centre.
• Ensure quality standards in customer service.
• Maintain comprehensive project documentation.

Skills

Project management

Communication skills

Analytical skills

Customer service best practices

Data-driven decision-making

Education

Bachelor’s degree in technology or project management

Tools

Genesys

Cisco

Sprinklr

Project management tools

Job description

A recruitment agency seeks a Project Manager (Bilingual English & Arabic) in Dubai. The ideal candidate will have at least 15 years of experience managing complex projects in contact centre environments. Responsibilities include overseeing the unified contact centre project, managing stakeholder relationships, and ensuring best-in-class customer service. Candidates should have a Bachelor’s degree and strong analytical skills. This is a full-time on-site role with multiple benefits, including medical insurance and vacation tickets.