Program Management Officer jobs in United Arab Emirates
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Karlstad University
Discover more opportunities than anywhere else. Find more jobs nowStrategic IT Accounts Leader
Job summary
A leading company in Dubai is looking for an experienced Account Manager to handle strategic account management and business development. The ideal candidate will have strong communication skills, a proven record in managing key accounts, and a bachelor's degree in Business Administration. Responsibilities include developing client relationships, driving business growth, and ensuring customer satisfaction through solution selling.
Qualifications
- 5+ years in account management, client relations, or sales.
- 7+ years with a proven track record in managing key accounts considered.
- Familiarity with SLAs, contracts, and service delivery frameworks.
Responsibilities
- Build and maintain long-term relationships with key clients.
- Create and manage a structured sales pipeline.
- Propose tailored, value-driven technical solutions.
Skills
Education
Tools
Job Responsibilities:
Strategic Account Management & Business Development
- Build and maintain long-term relationships with key clients across Dubai and the Northern Emirates acting as a trusted advisor and business partner.
- Drive business growth by identifying and developing new accounts nurturing existing relationships and expanding CNSs footprint across assigned sectors.
- Develop and maintain a clear account plan for each major client aligned with annual sales targets and CNSs solution portfolio.
Sales Planning and Forecasting
- Create and manage a structured sales pipeline ensuring accurate revenue forecasting and timely opportunity tracking.
- Identify upcoming projects and budget cycles within key accounts to proactively position CNS solutions.
- Monitor regional market dynamics and competitor activity to inform sales strategies and differentiate CNS offerings.
Solution Selling & Bid Management
- Propose tailored value-driven technical and commercial solutions across CNSs full portfolio of IT services and solutions
- Collaborate with pre-sales principals and solution architects to deliver compelling proposals presentations and demonstrations.
- Lead contract negotiations to closure ensuring profitability compliance and customer alignment.
Customer Satisfaction & Retention
- Ensure high levels of customer satisfaction by maintaining frequent engagement understanding evolving needs and resolving issues proactively.
- Serve as a key escalation point collaborating with delivery project management and support teams to resolve client challenges.
Internal Collaboration and Reporting
- Work closely with PMO finance collections and contract teams to support smooth project execution and timely billing.
- Maintain up-to-date client and opportunity data in CRM platforms (e.g. Salesforce HubSpot).
- Prepare regular status reports and pipeline updates for senior sales management.
Qualifications :
Education:
Minimum:Bachelors degree in Business Administration Marketing or a related field
Desired:Masters degree (MBA or a related field)
Experience:
Minimum:5 years in account management client relations or sales
Desired:7 years with a proven track record in managing key accounts or enterprise clients
Skills & Abilities:
Strong communication and client relationship management skills
Solid understanding of IT services solutions and outsourcing models
Strategic account planning and business development expertise
Experience working with SLAs contracts and service delivery frameworks
Proficiency in CRM tools such as Salesforce HubSpot or Microsoft Dynamics
Ability to manage cross-functional teams and remote stakeholders
Strong negotiation presentation and reporting skills
Experience managing global accounts or offshore delivery models
Familiarity with RFP/RFI processes and enterprise procurement systems
Additional Information :
Compliance with policies and procedures based on the ISO standards adopted by CNS.
Remote Work :
No
Employment Type :
Full-time
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.