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Client-Focused Technical Support Engineer
BlackStone eIT
Dubai
Presencial
AED 120.000 - 200.000
Tempo integral
Há 18 dias

Resumo da oferta

A leading computer software company in Dubai is seeking a dedicated Support Engineer to provide technical support and troubleshooting assistance to clients. The ideal candidate will have a Bachelor's degree in Computer Science or IT and a proven background in technical support roles. Strong problem-solving abilities and effective communication skills are essential for ensuring customer satisfaction. The role involves responding to inquiries, documenting issues, and collaborating with teams to improve service quality.

Qualificações

  • Proven experience in technical support, help desk, or similar role.
  • Strong understanding of software and hardware products.
  • Ability to troubleshoot technical issues.

Responsabilidades

  • Serve as the primary point of contact for customer inquiries and technical issues.
  • Respond to customer support tickets and troubleshoot software and hardware problems.
  • Provide timely and effective solutions to customer issues.

Conhecimentos

Problem-solving skills
Attention to detail
Customer satisfaction
Communication skills
Interpersonal skills
Analytical skills
Teamwork
Organizational skills
Time management

Formação académica

Bachelor's degree in Computer Science, Information Technology, or related field

Ferramentas

CRM systems
Customer support tools
Descrição da oferta de emprego
A leading computer software company in Dubai is seeking a dedicated Support Engineer to provide technical support and troubleshooting assistance to clients. The ideal candidate will have a Bachelor's degree in Computer Science or IT and a proven background in technical support roles. Strong problem-solving abilities and effective communication skills are essential for ensuring customer satisfaction. The role involves responding to inquiries, documenting issues, and collaborating with teams to improve service quality.

* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.