Technical Assistant - Robotics

Expert Hub Robotics; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading robotics company in Dubai is looking for an Event Support Technician to assist with robot rentals and maintenance during events. The ideal candidate will have a degree in a technology-related field and strong communication skills. Responsibilities include testing robots, providing customer support, and participating in exhibitions. This role requires physical strength for handling robots and the ability to multitask in a fast-paced environment.

Qualifications

• Degree or diploma in Robotics, IT, Electronics, or Engineering.
• Hands-on experience with IT hardware and robot handling.
• Excellent communication and interpersonal skills.

Responsibilities

• Accompany robots during rentals at events ensuring performance.
• Maintain robots in excellent working condition.
• Conduct robot testing and hardware diagnostics.
• Respond to customer inquiries via multiple channels.
• Contribute to exhibitions and social media content.

Skills

Customer service

Microsoft Office proficiency

Zoho applications

IT hardware diagnostics

Interpersonal skills

Attention to detail

Education

Degree or diploma in a technology-related field

Job description

Event Support: Accompany robots during rentals at events ensuring optimal performance providing on-site monitoring and safeguarding the equipment throughout the event. Should have the physical strength to safely lift and carry robots during setup and transport.

Maintenance & Support: Maintain robots in excellent working condition conduct regular cleaning assist with logistics and support delivery operations. Assist the Innovation Manager in conducting repairs and promptly report any technical issues on-site to enable quick resolution and ensure smooth functioning.

Performance Testing: Conduct robot testing and hardware diagnostics to ensure optimal functionality. Document test procedures and results identify faults and assist in troubleshooting. Provide basic setup support and report complex issues to the Innovation Manager for further resolution.

Customer Support: Respond promptly to customer inquiries via phone chat email or walk-ins. Provide accurate information deliver product demonstrations when required and ensure timely handling of sales inquiries by coordinating with the relevant team.

Event Participation: Actively contribute to exhibitions expos and company-led initiatives by assisting with robot demos and engaging visitors. Support content creation for social media by capturing event highlights and showcasing robot interactions for promoting brand visibility online.

Requirements

• Degree or diploma in a technology-related field (e.g. Robotics IT Electronics or Engineering).
• Hands-on experience with IT hardware basic diagnostics and robot handling.
• Proficiency in Microsoft Office and Zoho applications especially Zoho CRM and Zoho Finance.
• Strong attention to detail with the ability to document testing issues and customer feedback accurately.
• Excellent communication and interpersonal skills for customer interaction demos and support.
• Ability to work under pressure manage multiple tasks and meet tight deadlines with minimal supervision.
• Willingness to travel for events assist in lifting/carrying robots and adapt to dynamic exhibition environments.

Requirements and Qualifications

• Degree in Engineering, Mechatronics, or similar field, in Robotics, along with exposure towards Robotics projects is preferred, but not a must.
• The ability to multitask, work in a fast-paced environment, and meet deadlines.
• Consistent, accurate, and thorough with an eye for details.
• Excellent customer service, outstanding communication skills, written and verbal skills are a must.
• Discipline to keep the deadline-driven environment, provide timely reports, and feedback.
• Must have resident visa, with emirates id, and NOC to work as intern.

Education

Graduate