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Customer Support Specialist — Growth & Impact
Job summary
A customer support-focused firm in Dubai is seeking a dedicated Customer Support Officer to assist customers with inquiries and resolve issues efficiently. The ideal candidate will possess excellent communication skills, a strong problem-solving approach, and the ability to maintain product knowledge. Competitive salary and benefits include health insurance and professional development opportunities.
Benefits
Qualifications
- High school diploma or equivalent; Bachelor's degree is a plus.
- Previous experience in a customer support role is preferred.
- Excellent written and verbal communication skills.
- Empathetic and patient approach to handling inquiries.
- Strong problem-solving capabilities.
Responsibilities
- Provide prompt assistance to customers via phone, email, and chat.
- Resolve customer issues and complaints effectively.
- Maintain deep knowledge of products/services.
- Document customer interactions accurately.
- Collect and document customer feedback.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.