Manager jobs in Canada

JOB SUMMARY

Functions as the strategic business leader of property operations and acts as General Manager in his/her absence. Areas of responsibility include Rooms division (Front Office & Housekeeping operations), Food & Beverage operations (Restaurants, Catering, Banqueting, Culinary & Stewarding), Recreation/Fitness Center, Security/Loss Prevention. The candidate is required to have a strong Food & Beverage background with previous work history in roles like Director of Food & Beverage, Director of Culinary, or EAM of Food & Beverage and Culinary; in order to support and drive Food & Beverage and Culinary related revenues and operations of over 20 F&B venues/outlets including 3rd party partnerships; ranging from fine dining venues to banqueting and outside catering operations.

Position works with direct reports (Executive Committee members and department heads) to develop and implement the operations strategy and ensuring implementation of the brand service strategy and brand initiatives. The position ensures operations meet the brand's target customer needs, ensuring employee satisfaction, focuses on growing revenues, and maximizes financial performance. As a member of the Executive Committee, develops and implements propertywide strategies that deliver products, revenues, and services to meet or exceed the needs and expectations of the brand's target customer and property employees and provides a return on investment.

CANDIDATE PROFILE

Education and Experience

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 8 years experience in management operations, sales, and marketing or related professional area.

OR

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 6 years experience in management operations, sales, and marketing or related professional area.

CORE WORK ACTIVITIES

Managing Profitability and Departmental Budgets

Keeps operations team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Ensures that all operational areas have an atmosphere that is conducive to the overall guest experience.

Reviews financial reports and statements to determine how Operations is performing against budget.

Ensures capital expenditure funds are being used to address the priorities outlined in the service strategy.

Works with direct reports to determine areas of concern and establish ways to improve the departments' financial performance.

Strives to maintain profit margins without compromising guest or employee satisfaction.

Identifies and analyzes operational challenges and facilitates the development of solutions to prevent reoccurrence.

Coaches and supports operations team to effectively manage occupancy & rate wages and controllable expenses.

Reviews the Wage Progress Report and compares budgeted wages to actual wages, coaching direct reports to address problem areas and holds team accountable for results.

Develops an operational strategy that is aligned with the brand's business strategy and leads its implementation.

Makes and executes key decisions to keep property moving forward towards achievement of goals.

Managing Property Operations

Strives to improve service performance.

Communicates a clear and consistent message regarding operational goals to produce desired results on a continuous basis.

Ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.

Ensures core elements of the service strategy are in place to produce the desired results.

Tours building on a regular basis, speaking with employees and guests to understand business needs and assess operational opportunities.

Leading Property Operations Teams

Establishes a vision for product and service delivery on property.

Champions the brand's service vision for product and service delivery and ensures alignment amongst the property leadership team.

Ensures employees are treated fairly and equitably.

Managing and Conducting Human Resources Activities

Observes service behaviors of employees and provides feedback to individuals and/or managers.

Hires operations management team members who demonstrate strong functional expertise, creativity, and entrepreneurial leadership to meet the business needs of the operation.

Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.

Utilizes an open-door policy and reviews employee satisfaction results to identify and address employee problems or concerns.

Stays knowledgeable of leadership talent in the property.

Fosters employee commitment to providing excellent service, participating in daily standup meetings and modeling desired service behaviors in all interactions with guests and employees.

Marriott International is an equal opportunity employer, believes in hiring a diverse workforce and sustaining an inclusive people-first culture, and is committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.

Required Experience:

Manager