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Baggage Operations Duty Manager - Customer Experience Lead
Job summary
A leading airport authority in Dubai is seeking a professional to oversee baggage operations. This role requires ensuring efficient handling and transportation of baggage, enforcing operational standards, and providing excellent customer service. Candidates should possess a bachelor's degree in Aviation or a related field, and have 5-7 years of relevant experience in baggage or airport operations. Join a fast-growing team committed to delivering exceptional airport experiences.
Benefits
Qualifications
- 5-7 years of relevant experience in baggage operations or related fields.
- Knowledge of airport baggage systems and processes.
- Experience in high-level customer service environments.
Responsibilities
- Oversee operations of all baggage systems on a shift basis.
- Ensure communication between Baggage and AOCC.
- Enforce operational standards and resolve baggage-related issues.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.