Baggage Operations Duty Manager - Customer Experience Lead

Dubai Airports; Dubai; On-site; AED 90,000 - 120,000; Full time

Job summary

A leading airport authority in Dubai is seeking a professional to oversee baggage operations. This role requires ensuring efficient handling and transportation of baggage, enforcing operational standards, and providing excellent customer service. Candidates should possess a bachelor's degree in Aviation or a related field, and have 5-7 years of relevant experience in baggage or airport operations. Join a fast-growing team committed to delivering exceptional airport experiences.

Benefits

Innovative work environment

Opportunities for career growth

Qualifications

• 5-7 years of relevant experience in baggage operations or related fields.
• Knowledge of airport baggage systems and processes.
• Experience in high-level customer service environments.

Responsibilities

• Oversee operations of all baggage systems on a shift basis.
• Ensure communication between Baggage and AOCC.
• Enforce operational standards and resolve baggage-related issues.

Skills

Customer service

Baggage operations knowledge

Problem-solving

Education

Bachelor's degree in Aviation or related field

Job description

A leading airport authority in Dubai is seeking a professional to oversee baggage operations. This role requires ensuring efficient handling and transportation of baggage, enforcing operational standards, and providing excellent customer service. Candidates should possess a bachelor's degree in Aviation or a related field, and have 5-7 years of relevant experience in baggage or airport operations. Join a fast-growing team committed to delivering exceptional airport experiences.