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Résumé du poste
A leading retail firm located in Dubai seeks a Customer Care Supervisor to support management in achieving departmental objectives. In this hybrid role, you will provide training to team members, monitor performance, and assist customers with key queries and solutions. The ideal candidate should have strong communication skills and experience in customer service management, focused on enhancing customer satisfaction and operational efficiency.
Qualifications
- Experience in customer service management.
- Ability to maintain departmental goals and objectives.
- Strong interpersonal skills for customer communication.
Responsabilités
- Support management in maintaining departmental goals.
- Provide training and education to team members.
- Monitor team performance and implement corrective actions.
- Assist customers with key issues and solutions.
- Ensure compliance with necessary training and quality standards.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.