Hybrid Customer Care Supervisor - Growth & Ops Leader

Flip retail; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail firm located in Dubai seeks a Customer Care Supervisor to support management in achieving departmental objectives. In this hybrid role, you will provide training to team members, monitor performance, and assist customers with key queries and solutions. The ideal candidate should have strong communication skills and experience in customer service management, focused on enhancing customer satisfaction and operational efficiency.

Qualifications

• Experience in customer service management.
• Ability to maintain departmental goals and objectives.
• Strong interpersonal skills for customer communication.

Responsibilities

• Support management in maintaining departmental goals.
• Provide training and education to team members.
• Monitor team performance and implement corrective actions.
• Assist customers with key issues and solutions.
• Ensure compliance with necessary training and quality standards.

Job description

A leading retail firm located in Dubai seeks a Customer Care Supervisor to support management in achieving departmental objectives. In this hybrid role, you will provide training to team members, monitor performance, and assist customers with key queries and solutions. The ideal candidate should have strong communication skills and experience in customer service management, focused on enhancing customer satisfaction and operational efficiency.