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Technical Support Team Lead: Mentor, Escalations & SLAs
Job summary
A leading payments technology firm in Dubai is seeking a Technical Support Team Lead to oversee support operations and manage a skilled team. The ideal candidate will have over four years of experience in technical support, with at least two years in a management role. Responsibilities include supervising the support team, managing customer inquiries, and ensuring high-quality support. This role offers a competitive salary and benefits package, including medical coverage and annual leave.
Benefits
Qualifications
- 4+ years of experience in a Technical Support role.
- 2+ years in a Management role.
- Proven experience in managing a service and support-focused team.
Responsibilities
- Oversee the day-to-day operations of the Support Team.
- Provide direct supervision of the technical support staff.
- Mentor and provide oversight and training to the technical support staff.
- Manage and report on all incoming technical support inquiries.
Skills
Education
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.