Senior Supervisor - Housekeeping - Jumeirah Living Marina Gate (National Talent)

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in the United Arab Emirates seeks a Senior Supervisor for Housekeeping at Jumeirah Living Marina Gate. The successful candidate will oversee housekeeping attendants, manage guest complaints, and ensure cleaning standards are met. Ideal candidates should have knowledge of property management systems and be proficient in English. This position offers a competitive tax-free salary and a supportive work environment for professional development.

Benefits

Supportive and inclusive work environment

Comprehensive healthcare and life insurance coverage

Colleague discounts on food, beverage, and hotel stays worldwide

Performance-based incentives tailored to your role

Access to Learning & Development programs

Paid annual leave entitlement

Qualifications

• Proven experience in supervising housekeeping staff to ensure standards.
• Ability to interact with suppliers and maintain service quality.
• Conduct inspections to maintain quality and resolve guest issues.

Responsibilities

• Supervise and coordinate housekeeping attendants for efficient service.
• Maintain records of deep cleaning and follow up on out-of-order rooms.
• Handle guest complaints and report issues to the Housekeeping Manager.

Skills

Computer literacy with knowledge of MS Office

Proficient in English or preferred local language

Problem solving skills

Attention to details

Adaptability and flexibility towards working shifts

Tools

Property Management System

Front office applications

Job description

About Jumeirah & the Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

Jumeirah Living Marina Gate

is set within walking distance of Dubai Marina’s diverse dining and retail destinations, with uninterrupted views across the waterfront. Ideal for both business and leisure travelers, the property includes a range of dining and lifestyle facilities suited to short and extended stays.

About the Job

An exciting opportunity has arisen for a Senior Supervisor to join Housekeeping in Jumeirah Living Marina Gate.

Main duties and responsibilities

• Supervises and coordinates housekeeping attendants to ensure services are carried out efficiently and to the highest standards, including punctual reporting and correct uniform wear.
• Interacts with suppliers and contractors to ensure quality and timely delivery of services and supplies.
• Maintains detailed records of all deep cleaning activities and follows up on out-of-order rooms to ensure timely resolution.
• Conducts regular inspections of corridors, public areas, back of the house, and rooms to ensure proper cleaning and maintenance of equipment.
• Handles guest complaints according to customer feedback SOPs and reports all issues to the Housekeeping Manager.

About You

• Exposure of handling Property Management System
• Computer literacy with knowledge of MS Office
• Knowledge of Front office applications
• Proficient in English or preferred local language
• Demonstrates adaptability and flexibility towards working shifts.
• Appreciation of cultural diversity
• Attention to details.
• Problem solving skills

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax‑free salary paid in UAE Dirhams (AED)