Guest Experience Supervisor

Accor; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious hotel in the UAE is seeking a Guest Relations Officer to oversee Guest Relations operations and ensure personalized service is delivered to all guests. You will manage guest complaints professionally and maintain a high standard of service quality. The role requires excellent interpersonal skills and a strong commitment to guest satisfaction. Additionally, you will act as a point of contact for guests, ensuring their needs are met and providing a welcoming atmosphere.

Qualifications

• Exceptional guest relations skills and a strong focus on service quality.
• Ability to manage guest complaints professionally.
• Strong interpersonal and communication skills.

Responsibilities

• Ensure all guests receive a warm welcome and excellent personal service.
• Oversee the Guest Relations operations following hotel standards.
• Manage guest complaints and ensure guest satisfaction.

Job description

A prestigious hotel in the UAE is seeking a Guest Relations Officer to oversee Guest Relations operations and ensure personalized service is delivered to all guests. You will manage guest complaints professionally and maintain a high standard of service quality. The role requires excellent interpersonal skills and a strong commitment to guest satisfaction. Additionally, you will act as a point of contact for guests, ensuring their needs are met and providing a welcoming atmosphere.