Global SaaS Support Analyst (Arabic)

JAGGAER; Dubai; On-site; AED 80,000 - 100,000; Full time

Job summary

A leading technology company in Dubai is seeking a GCC Analyst to provide high-quality customer support, managing and resolving technical issues related to their solutions. The ideal candidate will have a Bachelor's degree in a relevant field and 1–3 years of experience in technical or customer support. Strong analytical skills and proficiency in both English and Arabic are essential for effective communication with customers. This role offers a dynamic work environment with opportunities for process improvement and collaboration.

Benefits

Flexible work environment

Empowering culture

Comprehensive benefits

Qualifications

• 1–3 years’ experience in technical or customer support, preferably in SaaS.
• Familiarity with enterprise systems, APIs, integrations, and data management is a plus.
• Excellent written and spoken communication skills in English and Arabic.

Responsibilities

• Manage incoming support tickets from customers and suppliers.
• Perform root cause analysis of system errors and configuration issues.
• Collaborate with cross-functional teams for process improvements.

Skills

Problem-solving

Analytical skills

Customer service orientation

Technical troubleshooting

Communication

Education

Bachelor’s degree in Computer Science or related field

Job description

A leading technology company in Dubai is seeking a GCC Analyst to provide high-quality customer support, managing and resolving technical issues related to their solutions. The ideal candidate will have a Bachelor's degree in a relevant field and 1–3 years of experience in technical or customer support. Strong analytical skills and proficiency in both English and Arabic are essential for effective communication with customers. This role offers a dynamic work environment with opportunities for process improvement and collaboration.