Higher Ed Software Support Analyst — Level II

Global Payment Holding Company; Dubai; Hybrid; AED 220,000 - 294,000; Full time

Job summary

A financial technology firm in Dubai is seeking a Level II Technician to assist clients using various products at universities. The role involves resolving technical issues, managing tickets, and collaborating with teams. The ideal candidate must have excellent problem-solving skills and the ability to communicate effectively with both technical and non-technical users. Benefits include tier 1 medical insurance and 25 days annual holiday, among others.

Benefits

Tier 1 medical insurance

25 days annual holiday

Exciting team-building activities

Qualifications

• Ability to work with end-users from technical and non-technical backgrounds.
• Experience with customer support help desk is preferred.
• Interpret error logs and troubleshoot system issues.

Responsibilities

• Provide support to clients using a variety of Touchnet products.
• Manage and resolve open problem tickets.
• Collaborate with colleagues to maintain accurate records.

Skills

Technical problem solving

Communication skills

Analytical skills

Customer service

Education

Four year degree (BA/BS)

Tools

Microsoft Windows

GSuite

Salesforce

MS Office Suite

Job description

A financial technology firm in Dubai is seeking a Level II Technician to assist clients using various products at universities. The role involves resolving technical issues, managing tickets, and collaborating with teams. The ideal candidate must have excellent problem-solving skills and the ability to communicate effectively with both technical and non-technical users. Benefits include tier 1 medical insurance and 25 days annual holiday, among others.