FX/CFD Client Support Analyst — Platform Expert

ThinkMarkets; Dubai; On-site; AED 183,000 - 258,000; Full time

Job summary

A leading financial technology company in Dubai is seeking a Client Support Analyst to provide expert assistance on their trading platforms and manage client inquiries. The ideal candidate should possess a degree in Finance or Mathematics and at least four years of experience in a client service role. Strong communication skills and problem-solving abilities are essential, as well as a commercial mindset to enhance client satisfaction. This role involves engagement with high-net-worth clients and working with internal teams to achieve service excellence.

Qualifications

• Bachelor’s degree from a recognized university in Finance, Mathematics, or equivalent.
• Minimum of 4 years’ experience in client services or trading support.
• Hands-on experience with trading platforms such as MT4, MT5, or similar.

Responsibilities

• Serve as the primary point of contact for clients and ensure an exceptional experience.
• Provide support on trading platforms and assist clients with troubleshooting.
• Manage client inquiries via email, phone, and live chat professionally.

Skills

Client relationship management

Communication skills

Problem-solving skills

Attention to detail

Commercial awareness

Education

Bachelor's degree in Finance, Mathematics, or equivalent

Tools

Salesforce

MT4

MT5

cTrader

Job description

A leading financial technology company in Dubai is seeking a Client Support Analyst to provide expert assistance on their trading platforms and manage client inquiries. The ideal candidate should possess a degree in Finance or Mathematics and at least four years of experience in a client service role. Strong communication skills and problem-solving abilities are essential, as well as a commercial mindset to enhance client satisfaction. This role involves engagement with high-net-worth clients and working with internal teams to achieve service excellence.