FX & CFDs Client Support Analyst — Global Platform

ThinkMarkets Group; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A global financial technology company is seeking a Client Support Analyst to deliver outstanding client service and support. The successful candidate will have a Bachelor's degree in a relevant field and at least 4 years of experience in client services within financial markets. Key responsibilities include managing client inquiries, providing expert support on trading platforms, and enhancing client satisfaction. Proficiency with Salesforce and a strong understanding of financial markets are essential. Competitive compensation is offered.

Qualifications

• 4+ years of experience in client services within financial services.
• Strong understanding of FX, CFDs, commodities, and trading concepts.
• Excellent spoken and written English; additional languages desirable.

Responsibilities

• Serve as the primary point of contact for clients.
• Provide expert support on trading platforms.
• Manage client inquiries across multiple communication channels.
• Build strong client relationships to enhance satisfaction.
• Collaborate with internal teams to resolve complex client cases.

Skills

Client relationship management

Communication skills

Problem-solving

Technical support

Education

Bachelor’s degree in Finance, Mathematics, Economics

Tools

Salesforce

MT4

MT5

CRM systems

Job description

A global financial technology company is seeking a Client Support Analyst to deliver outstanding client service and support. The successful candidate will have a Bachelor's degree in a relevant field and at least 4 years of experience in client services within financial markets. Key responsibilities include managing client inquiries, providing expert support on trading platforms, and enhancing client satisfaction. Proficiency with Salesforce and a strong understanding of financial markets are essential. Competitive compensation is offered.