It Program Manager jobs in United Arab Emirates

Our client, a major national-level UAE-based bank, is looking for ambitious professionals for the position of Business Development Manager Education Related Payment Product/Solution. This position is full-time, permanent, and based in Dubai, United Arab Emirates.
Candidates for this role must reside in the United Arab Emirates; relocation from other countries/regions is not possible for this role.
An employee selected for this role shall be responsible for:

• Identify new educational business opportunities and develop strategies to achieve revenue growth targets;
• Build and maintain relationships with key stakeholders including merchants, banks, and other financial institutions;
• Develop and execute sales plans including prospecting, lead generation, and pipeline management;
• Collaborate with cross-functional teams including product marketing and operations to ensure the success of sales strategies;
• Analyze market trends and competitor activity to identify new opportunities and potential threats;
• Provide regular updates and reports to senior management on sales activity and progress toward goals;
• Negotiate contracts and agreements with clients and partners;
• Retain clients by building relationships and growing portfolios;
• Ensure compliance with programs that monitor obligations towards external parties including, but not limited to, Regulatory/Card Schemes/PCI DSS rules and regulations;
• Offer schools ERP integrations and manage expectations;
• Monitor merchant transactions/volume and formulate appropriate merchant retention strategies to minimize attrition and monitor merchant dormancy;
• Work closely with the SME business team for lead generation and closure;
• Generate independent leads from references and close them proactively;
• Verify all documentation received from merchants as per the bank's requirements and ensure all agreements are signed and stamped;
• Provide quality service to all merchants with respect to their merchant/gateway services;
• Follow prescribed processes for all merchant-related activities including e-commerce setup, activation, and integration, updating merchant information on a timely basis, handling/processing acquirer chargebacks, etc.;
• Obtain adequate documentation in line with KYC policies at the time of new merchant signups to ensure compliance with regulatory requirements;
• Possess working knowledge of the merchant acquiring business and implementation for all payment solutions offered by the company;
• Ensure high standards of confidentiality to safeguard commercially sensitive information.

Requirements: A successful candidate should have the following competencies and skills:

• Minimum 2 years of relevant business development experience;
• Good knowledge of card acquiring business including new age digital POS channels;
• Good English communication skills (spoken and written);
• Knowledge of Arabic will be an additional advantage;
• Good negotiating skills;
• Proficiency in PC skills;
• Ability to work under pressure;
• Relationship building skills.

Benefits: A very competitive compensation package shall be discussed with the shortlisted candidates.