IT Operations Specialist: Elevate System Uptime & Tech Support

ADB Safegate; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global aviation solutions provider in Dubai seeks an IT Operations Service Specialist to ensure efficient IT system functioning. Responsibilities include providing technical support, monitoring systems, maintaining service management practices, and collaborating across teams. Candidates should hold a degree in IT or related fields and possess relevant experience. Joining this opportunity means becoming part of a dynamic environment focused on innovation and service excellence.

Benefits

Dynamic and challenging environment

Opportunities for growth and learning

Collaborative culture valuing innovation

Qualifications

• Proven experience in IT support or IT operations roles.
• Familiarity with IT service management tools and processes.
• Hands-on experience with troubleshooting hardware, software, and network issues.
• Knowledge of network protocols, cloud services, and virtualization technologies.
• Basic understanding of cybersecurity principles and practices.
• Fluency in English required.

Responsibilities

• Provide first-line support for IT-related issues.
• Monitor IT systems and applications to ensure performance and availability.
• Utilize IT service management tools to log and document incidents.
• Analyze recurring issues and recommend process improvements.
• Work closely with cross-functional teams to provide solutions.
• Participate in IT projects and provide technical support.

Skills

Technical Support

System Monitoring and Maintenance

Service Management

Process Improvement

Collaboration and User Training

Project Support

Education

Bachelor’s degree in Information Technology

Tools

IT service management tools

Operating systems (Windows, Linux, macOS)

Job description

A global aviation solutions provider in Dubai seeks an IT Operations Service Specialist to ensure efficient IT system functioning. Responsibilities include providing technical support, monitoring systems, maintaining service management practices, and collaborating across teams. Candidates should hold a degree in IT or related fields and possess relevant experience. Joining this opportunity means becoming part of a dynamic environment focused on innovation and service excellence.